Support
Help with the Livestock Coordination Network app for iOS and Android.
Contact us
We answer within 2 business days. During an active wildfire evacuation we monitor this inbox continuously.
Common questions
I didn’t get my sign-in code.
Codes arrive by text message within a minute. Check that your phone number is entered with the correct area code, then tap “Resend code”. If you replied STOP to an LCN text in the past, text START to the same number to receive messages again.
I activated a request by mistake.
Open the request in the app and mark it cancelled. Anyone who already accepted part of it will be notified. If you cannot reach the app, email us and we will cancel it for you.
A hauler or host is not responding.
LCN connects people; the coordination itself happens by phone. Call the number shown on the match. Haulers who can no longer make it should tap “I can no longer make it, withdraw” on the rescue so the spaces reopen for someone else. If you are stuck, email us and we will sort it out.
Someone is misusing the app.
Use “Report” on any request, host listing, or member profile, or “Block” to stop seeing them. Reports reach us immediately.
Delete your account
In the app, open Settings and tap “Delete my account”. This removes your profile, properties, animals, and listings immediately.
You can also email loic@sixthsummit.io from the phone number on the account and we will delete it within 30 days.
Privacy
How we handle personal information is described in our Privacy Policy.